Answers to common questions about bookings, cards, payments and our test centre network.
Answers to the questions we're asked most often. Still stuck? Just call us on 0800 002 5614 and our team will take care of the rest.
Construction Helps is an independent booking agent that helps construction workers book CITB tests, apply for CSCS, Skill, JIB, ECS and CPCS cards, and access online e-learning courses.
No. We are an independent booking agent and are not affiliated with, endorsed by, or acting on behalf of any of these organisations. See our Disclaimer for more detail.
It depends on your trade, qualifications and experience. Visit our CSCS Cards page or just call us on 0800 002 5614 and our team will take care of the rest.
Use our CITB Test page to book online, or call us on 0800 002 5614 and we'll book it for you over the phone.
Yes. Payments are processed securely online, and we do not store your full card details.
Yes, we offer free rescheduling subject to availability. See our Refund Policy for cancellation terms.
You can book a retake through us. A new booking fee will apply for the further attempt.
Processing times vary by scheme body, but we keep you updated by email throughout your application.
No. Final approval rests with CITB, CSCS, JIB, ECS or CPCS, in line with their own eligibility criteria — see our Disclaimer.
Yes, browse our full course library on the E-Learning page.
Use our test centre finder to search by postcode, or browse all 150+ locations by region.
It gives an approximate distance based on your postcode. Exact venue address and availability are confirmed when you book.